Frequently Asked Questions
Find quick answers about shipping, payments, customs, returns, product information, storage, and ordering from Peptide Shop Europe.
Shipping FAQs
Common questions about dispatch, tracking, delivery options, and shipping protection.
Do you offer international shipping?
Yes. We ship to many countries, with some exceptions depending on local restrictions and available delivery routes. If your country is not listed at checkout, contact support before ordering.
When will my order be shipped?
Orders are usually dispatched within 2–4 working days after payment is received. International bank transfers can take longer to clear, which may delay dispatch.
How much does shipping cost?
Shipping rates depend on your destination and the delivery option selected. Available services, prices, and estimated delivery times are shown during checkout.
Do you offer expedited shipping?
Where available, expedited shipping options are shown at checkout. Additional fees may apply for faster delivery services.
How are orders shipped?
Orders are shipped using reliable postal or courier partners. Tracking is provided where applicable, and delivery options are displayed clearly at checkout.
What is Shipping Protection?
Shipping Protection helps protect your order if it is not delivered within the stated delivery window. If eligible, we can arrange a resend according to the shipping protection terms shown at checkout.
Customs & Returns
Important information about customs responsibility, damaged packages, returns, and order issues.
Who is responsible for customs rules?
Customers are responsible for understanding and complying with their local import rules before ordering. Regulations vary by country, so please check your local laws before placing an order.
What happens if customs withholds my package?
If a package is delayed or returned because of customs, contact support with your order details. If Shipping Protection applies to your order, the team will advise the available resend options.
Do you accept returns?
Due to the nature of research products and handling requirements, returns are generally not accepted. If there is an issue with your order, contact support so the team can review the case.
What should I do if my package is damaged or incorrect?
Contact support as soon as possible with your order number and clear photos of the package/product issue. If damage occurred in transit or the wrong item was sent, the team will review replacement options.
Can I change my shipping details after ordering?
Contact support immediately if you entered incorrect shipping details. Once an order is in transit, address changes may not be possible, and reshipping fees may apply if the parcel is returned.
Orders & Payments
Questions about ordering, discount codes, payment processing, and order updates.
How do I place an order?
Browse the shop, add the products you need to your cart, then complete checkout. You will receive order confirmation details after checkout.
Where do I enter my discount code?
Discount codes can be entered on the cart or checkout page before completing your order. First-time customers can use the current promo code if eligible.
Can I cancel or change my order?
Contact support as soon as possible with your order number. If the order has not yet been processed, the team will advise what changes may be possible.
Why is my payment still pending?
Some payment methods take longer to clear, especially international bank transfers. Your order will move forward once payment is confirmed.
Product FAQs
General guidance about product information, catalogue selection, purity, and research-use notices.
What are peptides?
Peptides are short chains of amino acids used in many areas of laboratory research. Products on this website are supplied for legitimate research purposes only.
Are products for human or animal consumption?
No. Products available on this website are intended for laboratory research and development purposes only. They are not for human or animal consumption or ingestion of any kind.
How do I choose the correct product?
Review the product page details carefully and make sure the item matches your research requirements. If you need help finding product information, contact support before ordering.
What does peptide purity mean?
Purity describes the proportion of the target peptide in a product. Higher purity helps support consistency for research use. Check the product page for the specific information available for each item.
Storage FAQs
Basic handling and storage guidance for research peptide products.
How should peptides be stored?
Storage requirements can vary by product. Always follow the handling and storage information provided with the product and avoid unnecessary exposure to heat, moisture, or direct light.
Why is proper storage important?
Improper storage can affect product stability and research consistency. Keep products sealed and stored according to the product instructions.
Where can I ask product-specific storage questions?
Contact support with the product name and your order details if you need product-specific storage guidance.
Still need help?
If you cannot find the answer you need, contact our support team with your order number or product question.