Shipping Policy

After placing your order, you will receive an email about available payment methods and how to complete payment for your order. Once payment is confirmed, we will dispatch your order.

Orders are shipped within 2–4 working days from confirmation of payment. We will send you a unique tracking number and link so you can monitor the progress of your order. Courier partners update tracking information once the parcel is in transit and moving from depot to depot. Courier partners may include Parcel Force and DHL.

International shipping can sometimes be delayed by courier networks or customs. We do not control international courier companies or customs offices, but Shipping Protection can help protect eligible orders if delivery is not completed.

Shipping Protection

With Shipping Protection, delivery of your order is protected. If your order is not received within the stated window after dispatch, we will arrange a resend according to the terms of the selected shipping method.

• Premium Shipping: resend review after 21 days from dispatch.
• Tracked Shipping: resend review after 28 days from dispatch.
• If a resent protected order is still not received, refund options can be reviewed by support.

International Shipping

Standard Shipping typically takes 10–14 days for delivery, while Premium Shipping typically takes 3–5 days where available. Tracking is provided for both options. Shipping costs vary by country and are confirmed at checkout.

Please be aware that a small percentage of orders may be withheld at customs. Each country’s customs procedures are different. Before ordering, customers are responsible for checking their country’s laws and regulations, because research chemicals and peptides may not be legal in every location.

If your order is returned because of customer error, including an incorrect address, non-acceptance of delivery, or non-collection from a local delivery office, we can resend the order, but additional shipping costs will be charged to the customer.

Return and Refund Policy

Because of the nature of the products, returns are not accepted. Products can degrade prematurely if they are mishandled. If you have any questions or concerns about your purchase, please contact us and we will do our best to help resolve the issue.

Customers who receive a damaged package should contact support as soon as possible. Damaged packages can be reviewed for replacement, and eligible replacements will be resent as quickly as possible.

Order Cancellation

If your order has not yet been released for shipping, you may request cancellation and a full refund. Orders may be processed and shipped within 24–48 hours after payment is received, so please act quickly.

For cancellation or shipping corrections, email support@peptideshopeurope.com with your order number and the email used at checkout.